“When the going gets tough, it’s time to cut the training budget”.
Today it is different though. With the Internet of Things, it’s making products and services less unique. Organizations are relying on their one true differentiator: People. People are a competitive weapon and organizations that understand this create true differentiation over their competition. Take for example Chick-Fil-A. Sure the food is good, but it’s the consistent experience you get from their PEOPLE that separates them from the other fast food chains.
Knowing the power of people, how do you prove the value of Learning and Development and move it to the center of your organization? Here are 3things you can focus on:
1. Be A Thought Leader.