A leader’s job is to ensure their culture promotes effective thinking and positive behavior regardless of the circumstances.
Whether you love them or completely disagree with them, you can’t deny Chick-fil-A’s meteoric rise to the top. Just look at your newsfeed. People cannot stop talking about their impeccable customer service or the fact they make more per store than any other fast food restaurant and they are closed on Sunday.
I’ve fallen victim myself and am obsessed with studying the organization to glean leadership lessons companies of all sizes can learn from.
One of the most cringe-worthy sentences of all-time has to be, “Can I give you some feedback?” I bet you
Don’t you despise the response “let me ask my manager”? This type of behavior doesn’t happen if an organization has
Organizations spend so much time (and money) measuring employee engagement. The challenge is, they then do little to nothing to
