3 Secrets Chick-fil-A Leaders Know About Culture That You Should Too
Whether you love them or completely disagree with them, you can’t deny Chick-fil-A’s meteoric rise to the top. Just look at your newsfeed. People cannot stop talking about their impeccable customer service or the fact they make more per store than any other fast food restaurant and they are closed on Sunday. I’ve fallen victim myself and am obsessed with studying the...
The Most Powerful and Often Overlooked Element of Feedback
One of the most cringe-worthy sentences of all-time has to be, “Can I give you some feedback?” I bet you just heard one of your horrible boss’s voice in your head. Apologies for the PTSD. Looking back now, the title of this article should be Feedback: the most overused business phrase. I’m not here to bash feedback as a tool. Feedback is, in fact, a critical...
Your Company Will Suffer Without This Mindset
Don’t you despise the response “let me ask my manager”? This type of behavior doesn’t happen if an organization has a culture of empowered employees and leaders who elevate others. In this short video, I share a great example of my experience at Chick-fil-A where one of its employees was empowered to make a decision where the information was. Chick-fil-A is...