While retaining top talent is vitally important, it’s also critical for organizations to promote people into positions of leadership that can drive performance and make a positive impact on the people they get the opportunity to lead.
Effective communication is at the heart of effective leadership. James Humes famously said, “The art of communication is the language of leadership.” Bad leaders not only struggle with the proper amount of communication, but they often leave their team members confused instead of clear.
What this high-potential front line manager described is a macro challenge faced daily by not just him many leaders. The reality of the situation is that he didn’t have to choose one or the other. He had to commit to both. As a leader, he is responsible for the people who are responsible for the results.