Organizations today seem to be on a mission to get more out of less. The best example of this is fewer employees with more responsibility. Often this ends up with a role I call the “two-way” leader. Not only do they have to perform their own job function but they are also responsible for managing a team of people.
Micromanagement is a not only a problem in organizations, it’s a big problem. But I am not telling you anything you don’t know because anyone who has had a boss for an extended period of time can relate to being micromanaged.
The question is, why are we seeing so much of it today?
There aren’t many things worse than having a bad manager. Not only does it make you dislike your job but it’s extremely demotivating to come into work every day. It leads to constant thoughts of changing jobs and quitting.
A Southwest Airport gate in New Orleans provided the perfect setting to show their core values lived out to perfection. When a Southwest employee required everyone who asked a question to sing, one fearless customer took them up on it.