How to Lead in a Major Moment of Adversity
October 28, 2020
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The reason is simple; leaders are always dealing with what I call the three P’s; problems, people, and performance.
The reason is simple; leaders are always dealing with what I call the three P’s; problems, people, and performance.
A Southwest Airport gate in New Orleans provided the perfect setting to show their core values lived out to perfection. When a Southwest employee required everyone who asked a question to sing, one fearless customer took them up on it.