What this high-potential front line manager described is a macro challenge faced daily by not just him many leaders. The reality of the situation is that he didn’t have to choose one or the other. He had to commit to both. As a leader, he is responsible for the people who are responsible for the results.
Leadership is a journey and not a destination. The reason is simple; leadership is a series of skills that you can always get better or, unfortunately, get worse. To help you get better on your leadership journey, it’s essential to level set on a few key leadership truths to help you avoid sprouting those seeds of resentment.