Whether you love them or completely disagree with them, you can’t deny Chick-fil-A’s meteoric rise to the top. Just look at your newsfeed. People cannot stop talking about their impeccable customer service or the fact they make more per store than any other fast food restaurant and they are closed on Sunday.
I’ve fallen victim myself and am obsessed with studying the...
So you’re struggling to lead a team. It’s okay, it happens.
After all, leading others in a professional setting is one of the most difficult skills to master. Instead of focusing on what you were doing to get you in this spot, it’s much more important to focus on what you can do to change the tides.
There are six key words in the definition of leadership but one of the most important ones is the ability to inspire others. When you inspire others, you motivate them to do their best work, they set higher goals for themselves and achieve more. Of course, not all business leaders think it’s their job to inspire others and they couldn’t be more wrong.
One of the most cringe-worthy sentences of all-time has to be, “Can I give you some feedback?” I bet you just heard one of your horrible boss’s voice in your head. Apologies for the PTSD. Looking back now, the title of this article should be Feedback: the most overused business phrase.
I’m not here to bash feedback as a tool. Feedback is, in fact, a critical...
“Why aren’t my people doing the RIGHT things?” “My people just don’t listen.” “My team is lazy.”
If your team isn’t achieving the desired result, take a look in the mirror and think about how you’re leading them. Here are the 4 huge and avoidable mistakes leaders of underperforming teams make:
Many relationships get splintered because both parties are focusing on the differences that feel too big to overcome. Often times, this happens because the leader and co-worker feel like they are on opposing sides. While these feelings make sense in moments of struggle, they actually aren’t accurate.
Your personal brand includes everything you say and do — in public and private. Yes, in private too.
The truth is, nothing is private anymore. You are always being watched whether it’s in-person or online. Every post you make, comment you leave, or thing you share is open to scrutiny. The same goes for how what you do in public. Did you act out at the airport? Are you...
After years of studying, practicing, applying, and writing about what the best leaders do, I am confident there are 5 critical skills every leader must develop to become the best leader that can be. These skills do not have to be completed in order, and you will probably find that you already have a high skill level in some or most of them.
Don’t you despise the response “let me ask my manager”? This type of behavior doesn’t happen if an organization has a culture of empowered employees and leaders who elevate others.
In this short video, I share a great example of my experience at Chick-fil-A where one of its employees was empowered to make a decision where the information was. Chick-fil-A is...