What this high-potential front line manager described is a macro challenge faced daily by not just him many leaders. The reality of the situation is that he didn’t have to choose one or the other. He had to commit to both. As a leader, he is responsible for the people who are responsible for the results.
Leaders make tough business decisions every day that vary in importance and size. Due to the Coronavirus, many leaders are being forced into making critical decisions with less time; one of those is, where to invest in order to be better-positioned as they emerge.
Serving others is always crucial for leaders, but it’s especially important during challenging times and Covid-19 is the epitome of challenging times. People are concerned about their health, finances, and their future more than any time in recent history.