As you may have guessed, there is no hack or shortcut to caring about your team. If you don’t care, maybe now is the time to look for a position other than leadership. But where most leaders struggle is demonstrating that they care about others through their actions.
What this high-potential front line manager described is a macro challenge faced daily by not just him many leaders. The reality of the situation is that he didn’t have to choose one or the other. He had to commit to both. As a leader, he is responsible for the people who are responsible for the results.