While the position a leader is in often comes with built-in respect, it can’t and won’t sustain respect for an extended period. Respect is earned, and it’s earned through a lot of hard work and correct decision making. As Paulo Coelho said, “Respect is for those who deserve it, not for those who demand it.”
One of the most critical elements of leadership is empowerment. Which means “to give control over another’s life and the authority to do something.” The best leaders know it’s their responsibility to allow other people to make decisions where the information is.
Whether you love them or completely disagree with them, you can’t deny Chick-fil-A’s meteoric rise to the top. Just look at your newsfeed. People cannot stop talking about their impeccable customer service or the fact they make more per store than any other fast food restaurant and they are closed on Sunday.
I’ve fallen victim myself and am obsessed with studying the organization to glean leadership lessons companies of all sizes can learn from.
Whether you like the company that generates more revenue per location than any other fast food chain in the U.S. or not, there is no arguing that taking care of your people is always a good idea.
Here are 3 terrific leadership lessons you can learn from Chick-fil-A.