Why Great Leaders Focus on Actions Not Intentions

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Most managers and executives don’t intend to fail at leadership. While failing might not mean a demotion or losing a job, it almost certainly includes a disengaged team, poor results, and a high voluntary turnover rate.  

Research suggests that between 50% and 70% of executives fail within 18 months of taking on a role, landing somewhere between “failing spectacularly” or “quietly struggling.”

But not even the most narcissistic professionals set out to fail. Most leaders start with great intentions, but don’t back up those intentions with quality leadership actions.  

Good intentions without quality actions are meaningless in leadership.

Intentions Aren’t Enough in Leadership.

Anyone who has been married for any length of time has used the line “that wasn’t my intention” in an argument or disagreement. Which in turn is met with, “that doesn’t matter.” Maybe I am projecting my shortcomings there, but either way, intentions by themselves aren’t good enough in marriage, and they’re not good enough in leadership either.  

An intention is a person’s design, an aim, or a plan. It comes from the Latin word intention, which means “stretching, purpose.’  

It turns out we all have a set of intentions that we would like to achieve as a leader, but its action on that aim separates managers from leaders. Pablo Picasso famously said, “Action is the foundational key to all success.” Not only is Picasso right, but team members and colleagues don’t want to hear about your intentions; they want to experience your actions.  

Team members don’t want to hear about a leader’s intentions, they want to experience quality actions. 

I wrote in Building the Best about a pattern I have observed in many great leaders that lead to their a growth mindset in life and the development of their leadership skills. It’s what I call iAOL; an acronym that stands for intentions, action, outcome, learning. As you can see below, many leaders start with good intentions, but don’t follow through with quality actions. Intentions alone will never lead to learning and development.

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Following up and demonstrating leadership actions regularly isn’t easy. It’s tough because leadership by definition, is all about elevating other people, and the people you lead aren’t perfect and neither are you. 

Here are the four most popular areas where leaders start with good intentions but don’t follow up with quality actions. As you read through them, evaluate whether you have good intentions in these areas or you are backing up those intentions up with quality leadership actions.

Effective Communication

No leader sets out to be a poor communicator, but it’s an all too normal reality. The vast majority of professionals are in a consistent state of miscommunication with their boss or the organization. While this seems like an obvious misstep, team members fill the silence with their own story when leaders don’t communicate effectively.

Instead of allowing extended periods of silence, communicate what you know about the current situation or, at a minimum, the actions you are taking to figure it out.  

Aligned Expectations

Having clearly defined standards and expectations of behavior is at the center of every successful team. Unfortunately, most leaders are in constant disappointment because of the wide gap between their expectations and reality.  

Many leaders are in constant disappointment because of the wide gap between their expectations and reality.  

Instead of having misaligned standards and expectations, remove the invisible barrier. Set the expectations clearly, then do everything in your power to help your team meet and exceed them.  

Continuous Growth and Development

Teams see better results if the people on them are getting better every day. The way this happens is by leaders in a constant state of learning. Karl Popper famously said, “true ignorance is not the absence of knowledge but the refusal to acquire it.” In today’s modern internet, information is more readily available than at any time in history.   

That presentation of information is accompanied by the opportunity to comprehend it. Sometimes we can comprehend the information on our own, and other times we need a teacher, instructor, or expert to help us. Part of your job as a leader is to coach your team to deeper levels of understanding and wisdom.  

Instead of just hoping your people grow and develop, ensure you don’t leave them on an island on their own. Instead, invest in their development and coach them for growth daily.  

Honesty and Integrity

Last but certainly not least, is the mack daddy of them all. Being honest and leading with integrity has become the exception instead of the rule, and that’s beyond sad.

Being honest and leading with integrity has become the exception instead of the rule, and that’s beyond sad.

No one sets out to lie or consistently participate in acts of omission, but once it starts, it’s like an avalanche. Pretty soon, you do it so often it becomes second nature. Nothing will cause a leader to fail more than covering up the truth or lying. When the truth inevitably does come out, it will disintegrate trust, and without trust, you can’t lead.  


As someone who has failed as a leader, I can tell you first hand it wasn’t fun for me and I know it wasn’t fun for my team. The quicker you grasp the idea that “your intentions don’t make you a leader, your actions do,” the better your odds of success.

Do you agree?

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About the Author: John Eades is the CEO of LearnLoft, a leadership development company helping executives and managers to lead their best. He was named one of LinkedIn’s Top Voices in Management & Workplace. John is also the author of Building the Best: 8 Proven Leadership Principles to Elevate Others to Success. You can follow him on Instagram @johngeades.

The Uncomplicated Habit That Makes You a Leader

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Traditional thinking would have you believe you need a title to be considered a leader. Conventional thinking is wrong. A title doesn’t make a leader; your actions do.  

In my book, Building the Best, I define a leader as:

“someone whose actions inspire, empower, and serve in order to elevate others over an extended period of time.”

People who live out this definition don’t wait for a title — and acting this way isn’t reserved for the select few. Being a leader is for you, because when your actions inspire, empower, and serve others, not only will the performance of the people around you go up, your own performance will too.  

Research done by the Global Leadership Forecast over the last eight years has seen the continued slippage in leadership as a bench strength. In 2018, only 14 percent of companies had a strong bench, the lowest number the study has ever seen. Not only are these scary numbers, but it makes it even more critical for you to take personal responsibility for the development of your leadership skills. 

There’s a substantial difference between the title of “manager” and the actions of a leader; one is vastly more important than the other in today’s business environment. Therein is why much of the primary roles of a manager can be automated and replaced by technology. On the other hand, there has never been a more important time in our history to be a leader. 

The business environment we work in is more competitive and has more challenges than ever before.  One leader and a group of managers in an organization is yesterday’s way of thinking. What’s required today is an army of leaders at every level of an organization. One’s that are driven by rejecting the notion that their job is all about themselves and instead focus on elevating others.

The 3 Second Habit to Help You Make the Transition

If you are going to make the transition from manager to leader it will require a lot of hard work and effort. It isn’t going to happen overnight because leadership is a journey and not a destination. But like all important transitions, it starts with choices and habits.  

My friend, Amber Selking, defined a habit on the Follow My Lead Podcast as “something you do so often it becomes the very essence of your being.” There is a simple 3-second habit you can implement to move towards a leader mentality, it’s what I refer to in Building the Best as the “PTS Method.” 

PTS stands for “Prepare to Serve.” The method is simple, anytime you change your environment, you say to yourself, “prepare to serve.”  

When you walk in the house each night before you open the door say, “prepare to serve.”

When you walk into the office each day before you open the door say, “prepare to serve.”

When you get ready to walk into a team meeting, say to yourself, “prepare to serve.”

The simple habit of transforming your mind to thinking about others and serving them will be reflected in your actions. While there are many skills and competencies to develop in order to help your transition from manager to leader, this is the simplest and most effective one I know.  

What do you do to help you keep the mindset of a leader instead of a manager?

Elevate the Way You LeadBuilding the Best: 8 Proven Leadership Principles to Elevate Others to Success is published by McGraw-Hill. It was named the #1 Best New Management Books to Read by Book Authority. Learn the stories, principles, and tools to help elevate the way you lead.

About the Author: John Eades is the CEO of LearnLoft, a leadership development company that exists to turn managers into leaders and create healthier places to work. John was named one of LinkedIn’s 2017 Top Voices in Management & Workplace and was awarded the 2017 Readership Award by Training Industry.com. John is also the host of the “Follow My Lead” Podcast, a show that transfers stories and best practices from today’s leaders to the leaders of tomorrow. You follow him on Instagram @johngeades.